Rising Health Claim Rejections: A Growing Challenge to Policyholder Rights and Redressal Capacity

According to the IRDAI Annual Report 2023-24, a staggering 36.40 lakh health claims were repudiated by non-life insurance companies in FY 2023-24. This marks a sharp 68% increase compared to 21.65 lakh claims rejected in FY 2022-23. Since Group and Government Health schemes are fully loaded covers, most of these repudiated claims likely pertain to […]

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Cashless Monitoring – A Transformative Initiative

Back in June 2012, a landmark initiative was introduced to monitor cashless approvals—the first such step by any PSGIC, since TPAs were primarily handling claims processing at that time. The announcement created quite a buzz among brokers, corporates, and TPAs, especially around managing approvals beyond office hours, weekends, and holidays. As Head of Claims Monitoring […]

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